Everyone does better knowing where they stand and what’s expected of them. The role of the janitor is as important as the role of the CEO - the company cannot run properly without either one of them. In order for a company to be extraordinary, every role has to be performed with great attention and integrity. Every role can be performed in such a way as to be worthy of respect. Everyone needs to be offered the opportunity to be clear, comfortable and capable in their roles. 5. define your roles and don’t ask people to do more than they are willing to do 11 All have their worth and each contributes to the worth of the others. - J.R.R. Tolkien
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